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Privacy Policy

Privacy Policy

This Privacy Policy explains how Cycle Savvy processes personal data in connection with its bicycle servicing and repair workshop, website, and related communications. It applies to information collected through inquiries, bookings, workshop visits, inspections, repairs, and service follow-up.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, schedule and manage appointments, assess bicycle condition, prepare quotes, carry out repairs and adjustments, record approvals, complete quality checks, issue service summaries, process payments, maintain business records, and improve our website and internal operations. We may also use data to communicate about service status, parts availability, and follow-up matters.

Processing is limited to workshop operations and related administrative needs.
02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, communications providers, website hosting services, and other operational vendors that support our business. These parties are expected to handle information under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.
03 · Legal basis

Legal Disclosure

We may share personal data with government authorities, regulators, or other parties when required by law, court order, or a valid legal process. We may also disclose information to protect our rights, respond to claims, or support fraud prevention and security measures.

We disclose information only when there is a lawful basis or a legitimate operational need.
Contact for Privacy Matters

Contact for Privacy Matters

Privacy email
[email protected]
Privacy phone
+63 905 388 6685
Workshop address
Km. 6 Lanang, Wilfredo Aquino, Davao City, 8000, Davao del Sur
Privacy contact
[email protected]

Use the listed contact details for questions about this policy or your personal data.

Contact Page
01

Data We Collect

We may collect contact details, bicycle service information, appointment details, payment-related records, inspection notes, and communications you send to us. Where needed for service delivery, we may also record bicycle condition, requested repairs, parts discussed, and collection or service summary information.

The data we collect depends on the service inquiry, booking, or workshop visit.
02

How We Collect Data

We receive personal data directly from you when you make an inquiry, book a service, drop off a bicycle, approve a quote, or communicate with us by phone, email, contact form, or in person. We also generate internal records from intake, inspection, repair, quality check, payment, and collection activities.

Information is gathered from direct interactions and from records created during service handling.
03

Cookies We Use

Our website may use essential cookies that support core functions, preference cookies that remember basic settings, and analytics cookies that help us understand site use. Cookie use may vary depending on the pages you visit and the features you use.

We use cookies only to support site operation, basic preferences, and usage analysis.
04

Cookie Controls

You can usually control cookies through your browser settings, including blocking some or all cookies, deleting stored cookies, or setting alerts before cookies are placed. If cookies are disabled, some site features may not function as intended.

Browser settings may be used to limit or remove cookies, subject to site functionality.

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, or deletion of data that is no longer required. You may also object to certain processing or ask about how your data is used.

Available rights may depend on the nature of the request and applicable law.

To protect privacy, we may ask for details that help us confirm your identity and locate the relevant records. If a request cannot be fully granted, we will explain the reason where appropriate.

We may need information to verify identity before acting on a request.

We retain personal data for the period needed to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer needed, we delete it or de-identify it in a reasonable manner.

Records are kept only for as long as needed for service, accounting, or legal purposes.

If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We may revise this policy when our practices, services, or legal obligations change.